How can I lay the foundation for quality?

Part One- must be 400-600 words, APA Style format references,
NO PLAIGIRISMS PLEASE

The CEO
of your firm has heard from several of his peers in town that major new quality
initiatives almost always require some kind of culture change.

• Discuss how a
  company?s culture can affect its quality performance from both a positive
  and negative manner.
• Give at least 2
  specific examples of each

Part Two- must be 1,000-1,250 words, APA Style format references,
NO PLAIGIRISMS PLEASE

Do an
Internet search, supported with references and in-text citations, for a real
company example that saw dramatic improvements as a result of adopting a formal
TQM program (pick any one). In your paper, cover the following specific items:

• Name of the
  company, what it does, and the kind of competition it faces
• The specific
  event or issue that drove it toward embarking on a formal
  quality improvement program
• A description of
  any implementation challenges
• What results
  were achieved (be specific)
• Any
  disappointments or unresolved issues
• What you learned
  from doing the research