Directions:

Write a minimum of a 2 page paper and with a maximum of 3 pages with at least 3 different sources that incorporates the following shown below (double spaced and 1 inch margins).

· Define Quality Improvement in Healthcare

· The accomplishments of 3 key individuals who helped shape Total Quality Management

· Describe in detail “Six Sigma” and “Lean”. Why are these two techniques important in health care?

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